Sanitation Services FAQS

As of September 1, 2016, ACE Environmental began collecting garbage, recycling, yard waste and junk under contract by the City.  As of July 1, 2017, City employees resumed collection of loose brush and  junk items. 

FAQ'S concerning contracted Sanitation Services:

Q: Will I have to pay for garbage, recycling, and yard waste collection?

A: You will make your request for a new roll cart(s) to the City Public Works Department.  Ace will deliver the cart(s) to you.

Q: Where will I request a new garbage or recycle roll cart?

A: All recycle carts regardless of when they were obtained and garbage carts that are delivered after July 1, 2016 will belong to Ace. If you have any of these carts, you will need to inform Ace before you move so they can make arrangements to pick the cart(s) up.

Q: Can I take my roll cart(s) with me when I move?

A: Carts that are delivered after July 1, 2016 will belong to Ace. If you have any of these carts, 

     you will need to inform Ace before you move so they can make arrangements to pick the 

    cart(s) up.

Q: Will the day my garbage, recycling, and yard waste is collected change?

A: Yes. However, grass will have to be bagged. Loose leaves may be bagged for removal by Ace or left in a separate pile for removal by the City. All brush to be collected by Ace, including limbs, will need to be tied and bundled. However, the City will remove loose brush as long as it is no longer than 6’ in length nor greater than 6” in diameter.

Q: Will leaves, grass, and brush still be collected?

A: Yes; however,  leaves and grass will have to be bagged.  All brush to be collected by Ace,          including limbs, will need to be tied and bundled.

Q  Why should I bag leaves and grass?

A: Bagging leaves and grass helps our community in several ways:

• Leaves and grass will no longer wash down storm drains, clogging them
• Leaves will no longer blow to neighboring properties from piles along the street
• Bags will be more uniform and orderly, no eyesores or smell from decaying grass and leaves
• Bags can more quickly be collected by sanitation workers on a weekly basis

Q: Why should I bundle brush?

• Bundled brush will be more uniform and orderly, not sprawled all along the street
• Bundled brush will be more quickly collected by sanitation workers and loaded in a garbage type truck
• Yards will no longer be dug up by the claws on brush grabber trucks
• Sanitation workers will be less prone to injury to eyes, bee stings, snake bites, etc,.

Q: How do I bundle brush?

A:  The best way to bundle brush is:

• Cut about 10' length of 10 ply twisted cotton string or twine (best) and place it on ground
• Stack pile of brush on string (no more than 5' long x 24" diameter)
• Pull string up and over pile
• Securely tie

Q: Will the City collect brush?

A: Yes, beginning July 1, 2017, the City will resume collection of unbundled brush.  At first this 

     will be done on a limited basis on a call in basis until new equipment is acquired. Brush 

     collection will be limited to 2 cubic yards ( about 1 pickup truck load) per week.  

Q: When will yard waste be collected?

A: Yard waste will be collected weekly.

Q: Will there be a limit on how much yard waste is collected weekly?

A: Yes, yard waste will be limited to 2 cubic yards (about 1 pickup truck load) per week. This will ensure every residence is served each week.

Q: Will Ace or the City collect yard waste generated by contracted service providers like lawn 

     service companies?

A: No, the contractor must dispose of these materials at the public landfill.

Q: Will Ace collect building materials, tires, and/or electronics?

A: No.  These items will need to be taken to a county recycling convenience center such as the 

     one on Hipps Road off Harrison Bridge Road below Target or the Twin Chimneys landfill.

Q: Will Ace collect appliances, furniture, and other large bulk items?

A: Yes, large bulk items such as sofas and washers/dryers, will be limited to one item collected 

     per week if less than 50#.  Other bulk item collection must be scheduled with Ace.  In some      cases, Ace will not collect refrigerators and gas appliances.  Call Ace if you have any of       

     these items to dispose of before placing them curbside.

Q: Will the City collect bulk items?

A: Beginning July 1, 2017, the City will resume the collection of bulk items.  To have these   

     materials collected, please call Public Works at 967-9531.

Q: What about holiday collection.

A: Ace will not collect this Labor Day nor Thanksgiving Day. All collections will be a day later, 

     including on Saturday.

As of March 1, 2016, glass will no longer be recycled. Please place glass in your garbage not your recycling carts.